SERVICE POLICY:

At Ojai Limousine Service, our number one goal is to get you to your destination is a comfortable, safe and timely manner. When using our services you can expect the following:

1) We will arrive on time with a clean well running vehicle.

2) Our uniformed drivers will be courteous and helpful, always getting the door for you and assisting you with you luggage.

3) We will drive you to your destination in an efficient yet safe manner, using the best routes to and from.

4) You will be provided with tissues and a refreshment pack that includes bottled water and a snack.

5) We will make every effort to accommodate additional stops or hours during a given service, but we cannot guarantee them.

WHEN THINGS DON’T GO AS PLANNED:

If our vehicle breaks down during service:

1) We will pull off safely to the side of the road, call for roadside assistance, and determine approximately how long it will take to get back on the road.

2) If the delay will be longer than 30 minutes, or if you are on your way to the airport to catch a flight, we will arrange for alternate transportation (at no additional cost to you).

3) Should a mechanical breakdown or other circumstances beyond our control cause you to miss a flight or an important meeting, the limit of our liability will be the refund of your ground transportation fare for that leg of the trip.

If you have used us before and the above service criteria was not met, please help us improve by completing this 2 minute feedback survey. Thanks!

Unforeseen delays:

Concerts, meetings, doctor appointments, etc:

If you’re at a concert or a meeting and that goes later than the original pick up time, you may be subjected to a standby fee for the extra hours ($30/hr for the Town Car, and $40/hr for the stretch limousine.).

Delayed flights: Because flights can sometimes be late, we employ the following system when doing airport pick ups: 

1) We will call the airline before leaving Ojai to confirm arrival time, if on time or slightly late we will proceed to the airport.  However if a flight is so late that it will interfere with our next assignment, we will help you find alternate transportation.  (We typically leave a two hour cushion between assignments to account for late arriving flights.)

2) If we are able to wait for your flight, standby fees will apply as follows: No charge for the first hour, $25 hourly fee for each subsequent hour until the flight arrives.  If we have to move on to our next assignment, you will be responsible for the original fare, but not the standby fees.

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